Help desk technicians are instrumental to the smooth running of any IT department, and they also provide a valuable service to customers and clients. Often the first port of call when there is a network issue, these skilled technicians have expertise in customer service, as well as problem-solving.

A help desk technician has a varied role, which is centered on maintaining technologies, providing IT support, troubleshooting and identifying solutions.

Desk technicians can work in-house or remotely on a freelance basis, and their day to day job may change depending on the nature of concerns raised by employees or customers. In-house employees deal only with internal systems and network issues that affect and impact the workforce, while remote workers may deal with customer queries and problems via phone, email or on-site visits.

 
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A DHCP Engineer (dynamic host client protocol) is an IT professional usually involved in the maintenance of the connectivity of network for an organization. Engineers play a vital role to implement and supervise the computer networks that support in-house voice, data, videos and wireless network services with a dynamic IP address.

The ideal role of DHCP network engineer is to ensure that all the systems are functioning correctly. Depending upon the network complexity the organizations can have global network engineer (DHCP) across the international locations for extended support.

Generally, there can be two types of IP addresses – static and dynamic. Static is an unchanging IP address, but most computers use dynamic IP addresses for better connectivity. A DHCP server assigns the dynamic IP address.

Static is a fixed IP address. However, most workstations practice dynamic IP numbers. Hence at present, there are not sufficient static IP details in the IT world to manage all the request. Hence, there was a requirement to deliver PCs the capability to share the IP addresses.

Learn more about DHCP Job Description
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