IT support technicians play a vital role in enterprise computing and networking environments. This educated professional identifies and resolves technical issues in an enterprise setting. They maintain computer and web functionality as per client requirements and support their clientele via email, phone, chat and on-site.

The technician that supports an organization’s IT environment understands the customer, consumer, and internal staff member computing needs. The technician assists this clientele by addressing the hardware and software issues that delay workplace productivity. Technicians possess an array of practical knowledge that enables them to deal with numerous problems of technical support of the department. They install and upgrade user software, maintain operational documentation and provide remote and on-site support.

Job Description

The technician maintains the enterprise computing environment by resolving the issues clients face when using computers and the network. An IT technician often troubleshoots on-site computer software or hardware issues. In the field of information technology, the support technician performs an essential task to maintain the computer systems and enhance the desktop support. They also look into day to day operating systems issues for better productivity

A DHCP Engineer (dynamic host client protocol) is an IT professional usually involved in the maintenance of the connectivity of network for an organization. Engineers play a vital role to implement and supervise the computer networks that support in-house voice, data, videos and wireless network services with a dynamic IP address.

The ideal role of DHCP network engineer is to ensure that all the systems are functioning correctly. Depending upon the network complexity the organizations can have global network engineer (DHCP) across the international locations for extended support.

Generally, there can be two types of IP addresses – static and dynamic. Static is an unchanging IP address, but most computers use dynamic IP addresses for better connectivity. A DHCP server assigns the dynamic IP address.

Static is a fixed IP address. However, most workstations practice dynamic IP numbers. Hence at present, there are not sufficient static IP details in the IT world to manage all the request. Hence, there was a requirement to deliver PCs the capability to share the IP addresses.

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